Online Consumer Forums and Consumer Complaints Site

Service of a Doctor and Hospital Stuff in Hiranandani Hospital

—

by

AdminPost
in ,

Location/place: Powai, Mumbai

Name of company/service: Hiranandani Hospital, Powai, Mumbai

I made an appointment with gynecologist Dr Anita Soni at Hiranandani Hospital on June 7th, 2012 at 2:20 PM. On the scheduled day and time, when we arrived to visit the doctor, it was told to us by hospital stuff Ms Ujjwala that we need to wait around an hour because doctor arrived late in the hospital.

After waiting around 1.5 hours, we were called around 3:45 PM to visit the doctor. Currently my wife is carrying for 2 months and she was already feeling sick by then after that long wait. Once we entered into the room, the doctor without asking the problem of the patient started asking questions on her own and asked my wife to lie down for check up. After saying that, she suddenly for disappeared from the chamber and not back even for next 15 minutes.

Looking the weakness of my wife, when I came out of the chamber to enquire about the situation, I came to know that the doctor has gone to check up another patient in another room making use waiting. Listening to that, when I asked Ms Ujjawala for the reason, she responded with epitome of her attitude that this is quite expected and I should not complain about it. Even when I said that you have already made us wait for 1.5 hours, my wife is not at all feeling good, why can’t you look into the matter. Her response to that was that hospital cannot vouch for any better services and such issue should be addressed by the doctor.

Another 10 minutes passed away, when the doctor came back and she started talking with even more attitude that this is the norm of this profession and the patient should not have any right to complain about this. Finally even she said that if I’m not ok with her services I can leave without checking up my wife and the visiting fee will not be refunded.

Due to the long waiting, ambience and the argument all together made my wife even sicker and we had a great trouble on bringing her back home. While coming out of the hospital, I heard lot of other patients are also agreeing with me on the services and arrogance level of the doctor and the particular support stuff.

My request to consumer forum to please look into the issue and atleast help lot of people like us from getting such a sub-standard, unpleasant services even after paying a considerable amount of remuneration.

Comments

4 responses to “Service of a Doctor and Hospital Stuff in Hiranandani Hospital”

  1. Radha Avatar
    Radha

    I am very sorry and disappointed to say that this doctor Anita Soni seems to have a serious attitude problem. She was very rude and insulted my MIL in front of all our family members just because my MIL asked me to wear a scarf after delivery. Apparently she is a Christian and her husband is Gujarati. She DOES NOT LIKE the one month JAPA period that we Indians usually have. But that is her problem. She should respect other people’s beliefs just as India respects hers despite she being a Christian. She yelled at her like a madman throwing her arms around and me and my MIL were very unhappy about this and are also going to lodge a complaint with the Hospital. We pay such high monies to these doctors and they think they can dump their personal issues on us and misbehave with us because we won’t say anything? Why? They seem to forget their creed of helping by being modest and not so high handed and holier than thou. Many thumbs down for this doctor. Do not visit her. There are much better doctors and human beings in Mumbai. She will spoil the joy in your pregnancy. The reviews abt her being all rushed is also correct. She will never give you enough time and with her you will feel stupid and treated like dirt all along.

  2. jayabalan ramakrishnan Avatar
    jayabalan ramakrishnan

    I agree with the above comments on Dr Anita Soni from Hiranandani Hospital Powai. I and my wife recently visited her to get ourselves examine as we re married for 2 years and hv not blessed with a child. She requested us to get a few test done on both of us and visit her again. we spent almost 12,000 rupees to complete various test and eagerly visited her fr her advise, in-depth discussions and professional consultancy on our health condition and next action to take for us to have a baby. As we entered her room she looked at us and flip through the reports in 5 seconds and without asking anything from me and my wife, she wrote afew tablets name on prescriptions and told us to go and get the prescriptions. There is no proper discussion, explanation on our results, no consultations, etc. She diagnose my wife as diabetic and prescrip metaformin. While that 3 mins in her room, she was on her mobile phone talking on personal issues while we kept sitting in front of her looking at her face!! We as foriegners had the worst ever experience with a doctor in mumbai specialist centre! Further we expected certain level of privacy in her room to consul and discuss but she had almost 4 assisstants in her room talking, giggling and discussing other matters while she attending her patients. This is very very un professional at all.

  3. rachna Avatar
    rachna

    Agreed with the bad reviews, I had a horrible experience and didn’t appreciate the way she treated me and the sycophant staff worshipping her. She yelled at me a lot (9 months pregnant, during labour and delivery). I decided I’m not going to risk such an experience again, what I don’t understand is why there are so many fans in Powai area, they’re probably taken in by her silly jokes. Btw @Radha I don’t think this has anything to do with her being Christian, I don’t think Sonis are Christians, I am one myself and she was so nasty and rude to me that I decided I will never have another child because I don’t want to go through that again. She’s obviously paying the newspapers to write those articles on her, the reviews online show a different story.

  4. Harshad Avatar
    Harshad

    Radha Ji, Rachana Ji and Ramakrishnan Ji can you please revert to me on my email@ [email protected]. I need some inputs and assistance from you against Dr Soni and hospital

Leave a Reply

Your email address will not be published. Required fields are marked *