Service Issue for Apple

Location/place: India

Name of company/service: Apple

I had bought an iPhone 5 with the following purchase details:
Store: Mobile Store, Mumbai (Store no 3266)
Bill no: 8916/8294069 dated 25.01.2013
phone has 1 yr mfg warranty plus 1 yr extended warranty was bought
Iphone 5 no. 013418005339782
Within a months time the following problems have been experienced numerous times:
1. Power button fails to work
2. Phone sometimes shows a blank screen whilst making a call
3. Camera shutter does not open sometimes
4. Purple lines while camera is put on charging

All the above faults existed before 12-04-2013
On 12-04-2013, the phone fell from an approximate distance of 30-40 cm and caused damage as shown in the picture. Now the power button is stuck.

The physical damage is unprecedented and should not have happened with such a small fall.

Further to the same , a visit was made to the following service centre on 12-04-2013:
Unicorn Solutions, 001, Kotia Nirman, New Link Road, Andheri West, Mumbai – 400053

There they refused to replace or repair the phone and were insistent on us buying a replacement phone for INR 19,000

This seems to be a very clear policy of fooling the customer and trying to get money out from them for a cheap quality product provided by Apple.

The iPhone 5 provided to us was clearly faulty and now its not even being repaired by your service centre. The whole point of having a service centre is to provide customer help which is the case with all Samsung service centres. Apple’s service centre is only interested in selling and not providing after sale service.
We just want our phone repaired and above problems sorted.

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