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Sent damaged product and not replacing

Location/place: CHENNAI

Name of company/service: indiatimesshopping

I have purchased Micromax funbook tablet worth 6490 online with www.indiatimeshopping.com. I got it as damaged delivary on june 5th. Posted complaint to the customer service on same day. Till today they are asking me to wait for 24 to 48 hours and not taking any responsibility. According to their company policy, they should return the product with in 7 days. But they are not responding at all. Please do me the favour.

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