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Screenguard missing

Location/place: Pune

Name of company/service: Nokia

Hello
I purchased Asha 200 mobile with screen guard on 23-May-12.
I have faced one problem on 1 Jun 12 that when using camera, after two-three snap screen gets hang.. I showed this problem with Nokia care center. They sent mobile to Delhi office and i got replacement on 20 jun-12. Seems to be problem resolved, but it is slow, can we do something for fast processing

My problem is now, I asked for screen guard, they said we cannot do anything, please escalate this to nokia.. I asked nokia center they said they cannot do any thisng need to purchase new one.I want my money back for screen guard.

Please help me…

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