On Oct 8th, at 12.47 am, I book an Ola ride from Hyderabad airport to my home. The OTP is 3676 and the CRN is 2339581641. The Ola was boarded from pick up point C outside the Rajiv Gandhi International airport. At the time of boarding I gave my OTP to the driver, but apparently, he did not make use of it. He asked for cash, which I agreed to pay. At the time the booking showed me that I have to pay him INR 904 in cash.
At the time of drop, while I am paying INR 904 by cash, and trying to unload my luggage, the driver makes a hurry. I am asked him whether he ended the ride, and he say ‘haan ho gaya, aapko baad me message aa jaega’ and he makes a dash for the driving seats and just drives away. I am shouting and screaming at him to stop the car because some of my luggage is still in the car. He just runs away. Now this is middle of the night and I am shouting and running behind the car. Then when I try to make a complaint against the booking, somehow the booking shows cancelled. I realize now that the driver used some trick to bypass the actual booking, and he robbed me.
I have made several calls to the customer care, and they say they cannot help. This cannot be true because with the CRN and OTP I know that definitely Ola will have the driver details. And when a booking is cancelled, Ola’s system would track which driver cancelled it. Ola’s support page says every cancellation is investigated. By refusing to help me, Ola is actually abetting and participating in the crime.
I request you to kindly consider this. I am sure the Ola software will have all details. I can tell that it was a white Ritz. It had horizontal scratch marks on the right side of the car.