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return of refund money

Location/place: new delhi

Name of company/service: spicejet airlines

i booked an flight with spicejet for 18th april 2013 but do to some unavoidable circumstances have to cancel the booking. the company has kept my refund with them. i tried to reach them through there customer care services but nobody picks the phone. i tried multiple times but to no vain. i want to have my refund back. the company has no right to keep my refund after deduction of the cancellation charges. flight PNR FHDWAP for 18th april for my mother MUGLI BANU.

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