Required Immediate Action

Location/place: Mathura

Name of company/service: Micromax

Dear Team

Please act on this compaint assoon as possible because i am in touch with micromax company for for last one month and during this period they haven’t given me any satisfactory answer.
As I am providing all necessary details that is required,
All above details are copied from trial mail which was communicated with micromax company by me
For lash one & half month was terrible And mentaly harrasement for me due to service center of micromax company.
I am requesting you to please take required and necessary action & do needful.

Thanks & Regards
Atul Gautam
contact – 9910568811
Email id – [email protected]

Below is the trial mail with Micromax company

Dear Team,

This is to bring in your notice that still i am waiting any satisfactory answer from the service center team that upto what time they will rectify the problem in my hand set and i will got it back because its already one & half month passed.
I am also requesting you to please share the current status of the hand set with me.
For last one month I am continiously in your contact & communicating with you but you have not given me any resolution time , always replied that we have forwarded your request.
But this time i want resolution time.
Once received kindly acknoledge me for the same.

Atul Gautam
contact- 09557296585, 09910568811

— On Tue, 12/6/12, Service Superfone wrote:

From: Service Superfone
Subject: RE: RE: Contact form submitted on Website
To: [email protected]
Date: Tuesday, 12 June, 2012, 11:04 AM

Dear Valued Customer,

Thank you for your Email, we would like to inform you that we have forwarded your details to local service team to check and provide best possible solution. Our service team will contact you shortly.

For any further Assistance you can log onto our website www.micromaxsuperfone.com

Thanks & Regards,

MMX SUPPORT

From: Ketul Gautam [mailto:[email protected]]
Sent: Sunday, June 10, 2012 1:10 PM
To: Micromax
Cc: [email protected]; [email protected]
Subject: Fw: RE: Contact form submitted on Website

Hi Team

This is further to below mail that i am sending 2nd time new attached job sheet for the below issue that was issued by the service center after one month of submitting the hand set on 08/06/2012 At that time of receiving the hand set , service center executive gave me a different job sheet Both the job sheets are attached that was required by you.
If you are not able to rectified the problem then either return my money or issue me new set because of this ,I am getting mentally harassment and this problem also hampers my daily life,as i have already waiting for the hand set for more then last one month therefore request you to kindly get the hand set fix or replace it with the new one as i have lot of difficulty without the phone after expanding huge amount , my money was wasted without the hand set kindly take urgent & necessary action.
I have purchase this micromax hand set to improve my daily earnings but its totally unfaired for me that for last one month I haven’t contact to my family , relatives and my business partners because i did not have any spare hand set with me.
At last kindly give your focus on this issue and try to resolve it ASAP.
Once received kindly acknowledge me for the same.

Thanks & Regards
Atul Gautam

Contact – 09557296585, 9152731622

— On Wed, 6/6/12, Ketul Gautam wrote:

From: Ketul Gautam
Subject: RE: Contact form submitted on Website
To: “Micromax”
Cc: [email protected]
Date: Wednesday, 6 June, 2012, 11:32 AM

Hi Team
Please find the attached scan copy of job card , which was required by you.
Still i have not got any satisfied answer from the service center that upto what time i will get back my hand set , when ever i try to visit service center, it was closed . I have also tried phone number , but unable to contact to service center staff.
It was already one month passed , so please give your kind concern towards this matter and to needful ASAP.
I hope after receiving this mail you will work on the this matter to resolve my problem.
It was very bad experience for me that I have purchase gadget for me but unable to use it because it was faulty & company unable to repaired it .

Thanks & Regards
Atul Gautam
Contact no.- 9557296585 , 9639045735

— On Tue, 22/5/12, Micromax wrote:

From: Micromax
Subject: RE: Contact form submitted on Website
To: [email protected]
Date: Tuesday, 22 May, 2012, 5:37 AM

Dear Valued Customer,

Thank you for your Email, we would like to apologize for the inconvenience
caused to you.Further request you to provide us the scanned jobsheet for
further assistance.

For any further Assistance and Query you can contact us on the Customer
Support & number given below:

18605008286

You can also log onto our website for information www.micromaxinfo.com

Assuring you with best of our services and we value your association with
us.

Thanks & Regards,
MMX SUPPORT

—–Original Message—–
From: [email protected] [mailto:[email protected]]
Sent: Sunday, May 20, 2012 5:22 PM
To: Micromax
Subject: Contact form submitted on Website

Following is the information submitted on micromax website

Country : India
Name : ATUL GAUTAM
City : MATHURA
Pin :
Telephone : 09557296585 , 09152731622
Email : [email protected]
Comments : i have purchased a micromax handset dated on – 30/3/12 model no.
A60
Issue’s———-
1—bluetooth was not worked from date of purchased 2—–within 15 days of
purchased , Handset shows sound problem , when played any video , game , mp3
song sometimes it sound —sometime does not 3–battery backup is very low
less then 20 hours on standby mode.
Finally I submmit it on service center “Gulmohar Enterprises” on 8/5/12 and
they given us one week time.
When i contact after one week ,they told us that company had not provide
them required parts so that they can repaired the particular handset.
when i asked that upto what time i will got back my handset in working
contion.
Answer from servce center executive that i will not able to give any fixed
time .
At last
I am waiting for your relpy and kindly do the needful ASAP

Contact via Phone : phone_check
Contact via Mail : email_check

The above information was submitted by 59.160.106.1 on 20/05/2012 at
06:51:58.