Reliance Smart Not crediting Amount to Subscribers

Location/place: Madhya Pradesh

Name of company/service: Reliance Smart

I recharged my number of Reliance (GSM) Smart on 03/06/2012 from an

online site by an amount of 250. I got a confirmation message from

reliance of successful recharge and i was given balance of 0.01 Rs. At that

time i did not worried as i had some balance in my phone but after some

time i realized that i have reached zero balance. I called customer care

9827098270 but it was IVR and they charge Rs0.5 for 3 minutes to talk to

executives. There for i again recharged by Rs. 110 and then talked to

cutomer care executives he said that they do not have any information of

250 recharge on my phone i again called 198 another customer care

number executive on this number confirmed that a recharge of 250 is

received and they have given only given 0.01 rs against it for that he

registered a complaint. SMS of reliance assured that my complaint will be

resolved in 48 hrs. i Called again on 08 June 2012 for the followup on

customer care another executive said me that i will be given only 0.01 Rs

as their company do not have any voucher of Rs. 250.
Here My point is these telecom companies keep on changing their

voucher values as a customer it is very difficult to check every time what

are available voucher in case if a customer recharge with some other value

should not they reject the transaction because there are other valid

vouchers like GPRS plans etc. which credit only 0.01 rs these plans also

keep on change time to time. This company must be making Lakes of Rs.

by not giving talk value or other services to customers.

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  1. 9 years ago

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