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Reliance net connect +

Location/place: Lucknow

Name of company/service: Reliance

Dear sir/mam,
i am also sending you soft copies of mails which i gieven to reliance customer care,since last 20 days My reliance netconnect +(high spped) is working on 1x,i had given calls to cunsumer forum atleast 15-20 times but till now same issue is continue.on 20th june 2012 at 11.01 AM i got call from Reliance they told me that this will not repeat again but till date its same.
———- Forwarded message ———-
From: satyam singh
Date: Sat, 16 Jun 2012 19:55:50 +0530
Subject: Re: ‘Reliance=010-376-999’ Re: NET CONNECT + NOT WORKING PROPERLY
To: “[email protected]

Dear mam,
i am regularly talking to your customer care executive on phone on *355,

i have already done all setting provided by you in attachment.

1-my data card model no is -AC2737
2-month n year of manufacture-8/2011
3-Laptop model -HP 630
4-Facing problem whole day since last 20 days
5- with all sites
6-signal strength full but when i use to connect all HSD signal
vanished from my Data card.
7- preferred time to visit after 6 in evening.

8- Near arya samaj mandir
> •
> • Door no./Shop no./Plot no -551k/465
> •
> • Village / Post- Rishi nagar alambagh,lucknow.

9- in evening after 6 Pm.

Today also i given call on *355 and talked to

Mr.Rupesh then with his boss Mr.Nishant at 5:30 PM.

Regards
Satyam singh

On 6/16/12, [email protected]
wrote:
> Dear Customer,
>
> Thank you for writing to us.
>
> We regret the inconvenience.
>
> We request you to change the Network Setting of your number for the speed
> issue and perform the activities mentioned in the attachment provided.
>
> If the issue persists, kindly revert with the following details:
> Operating system type
> Data card make and model
> Desktop/Laptop make and model
> Slow speed trend (facing this problem for whole whole day/ for particular
> time period)
> With all the sites/for particular site facing this problem
> Signal strength
> Preferred time to engineer visit
> Current location with landmark where you are facing the problem
> Preferable time to contact you when you will be available with the system
> We would require the same to assist you better.
>
> Thank you for using the Reliance Services.
>
>
> Regards,
>
> Swati Kamble
> Customer Care
> Reliance Communications Ltd.
>
> For further details, you can visit our website http://www.rcom.co.in or
> write to us at [email protected] You can also call
> Reliance Customer Care at *355, 30335555 & 1800-3000-5555.
>
> You can view your bills and make payments online through
> http://myservices.relianceada.com for all RCOM services. Please register
> yourself on the portal. For difficulties in registration, please write to
> [email protected]
>
> “NOTICE: Please note that your message will not be delivered if it exceeds
> the size limit of 5 MB per mail (including attachments). Requesting you to
> please create a shorter message (including attachments) with size less than
> or equal to the allowed mail limit in all your future communication.
>
> The information provided is based on prevailing terms and conditions of the
> company, which, are subject to change without prior notice. This electronic
> message transmission contains information from Reliance Communications & is
> confidential or privileged. The information is intended to be for the use of
> the individual or entity named above. If you are not the intended recipient,
> beware that any disclosure, copy distribution or use of the contents of this
> information is prohibited. If you have received the electronic transmission
> in error please notify us immediately.
>
>
>
>
> —–Original Message—–
> From: satyam singh ([email protected])
> Date: Friday, June 15, 2012 12:05 PM
> To: [email protected]
> ([email protected])
> Subject: Re: NET CONNECT + NOT WORKING PROPERLY
>
> Dear sir,
> sending you details kindly do needful.
> i have given several calls to your customer care no.that is *355 but
> no one is able to solve my problem.
>
>
> • City where problem faced- LUCKNOW-KANPUR(EVERY WHERE)
> •
> • Area/ sector/ street/landmark –Near arya samaj mandir
> •
> • Door no./Shop no./Plot no -551k/465
> •
> • Village / Post- Rishi nagar alambagh
> •
> Zilla/taluka/teshil- Lucknow
> • District – Lucknow
> •
> • State – Uttar Pradesh
> •
> • Pincode – 226005
> •
> • Indoor/ Outdoor – both indoor/outdoor
> •
> • Number of signal bar- full
> •
> • Data card type – Net connect +
> •
> • From when you are facing the problem – 15 days
> •
> • Exact Error Message – no message
> •
> • Specific time /All the time- All time
> •
> • Alternate contact number – 9307468027/9628373266
> •
> Best time to contact you at the contact number – Anytime you can call
>
> Regards
> satyam singh
>
>
>
> On 6/7/12, [email protected]
> wrote:
>> Dear Customer,
>>
>> Thank you for writing to us.
>>
>> As the details checked and verified in our records the service of your
>> number is active but the balance in your account is less than Rs.5/-.
>>
>> We request you to recharge the same and revert with the following details:
>>
>> We request you to change the Network setting by referring the below
>> mentioned procedure.
>> Check the Network setting and change the setting to HSD mode
>> Open the dialer
>> Click on setting
>> Click on Network (3 Network modes will be displayed)
>> Broadband+/ Highspeed 1x/ Hybrid
>> Click on Broadband+ and then Apply
>> We further request you to please enter the correct Reliance Netconnect+
>> number as username and password without prefixing 0.
>>
>> Also note that you can visit our website for details of Netconnect
>> Broadband+ coverage cities. Find the URL mentioned below:
>>
>> http://network.rcom.co.in
>>
>> If you are in HSD coverage area and still not getting proper coverage,
>> please write us back with the following mandatory details :
>> City where problem faced
>> Area/ sector/ street/landmark
>> Door no./Shop no./Plot no
>> Village / Post
>> Zilla/taluka/teshil
>> District
>> State
>> Pincode
>> Indoor/ Outdoor
>> Number of signal bar
>> Data card type
>> From when you are facing the problem
>> Exact Error Message
>> Specific time /All the time
>> Alternate contact number
>> Best time to contact you at the contact number
>> We would require the same to assist you better.
>>
>> Thank you for using Reliance services.
>>
>> Regards,
>>
>> Mahesh Volanki
>> Customer Care
>> Reliance Communications Limited.
>>
>> For further details, you can visit our website http://www.rcom.co.in or
>> write to us at [email protected] You can also call
>> Reliance Customer Care at *355, 30335555 & 1800-3000-5555.
>>
>> You can view your bills and make payments online through
>> http://myservices.relianceada.com for all RCOM services. Please register
>> yourself on the portal. For difficulties in registration, please write to
>> [email protected]
>>
>> “NOTICE: Please note that your message will not be delivered if it exceeds
>> the size limit of 5 MB per mail (including attachments). Requesting you to
>> please create a shorter message (including attachments) with size less
>> than
>> or equal to the allowed mail limit in all your future communication.
>>
>> The information provided is based on prevailing terms and conditions of
>> the
>> company, which, are subject to change without prior notice. This
>> electronic
>> message transmission contains information from Reliance Communications &
>> is
>> confidential or privileged. The information is intended to be for the use
>> of
>> the individual or entity named above. If you are not the intended
>> recipient,
>> beware that any disclosure, copy distribution or use of the contents of
>> this
>> information is prohibited. If you have received the electronic
>> transmission
>> in error please notify us immediately.
>>
>>
>>
>>
>> —–Original Message—–
>> From: satyam singh ([email protected])
>> Date: Wednesday, June 06, 2012 07:08 PM
>> To: [email protected]
>> ([email protected])
>> Subject: NET CONNECT + NOT WORKING PROPERLY
>>
>> Dear sir,
>> This to bring in your kind notice that my net connect + – 9336816887
>> is not working properly since last 1 week.i had given several calls to
>> your customer care but till date issue is not resolved.so i request
>> you to kindly look into this matter and take necessary action as soon
>> as possible.
>>
>> issue-my net connect + is having only speed of 230.4 kbps but it
>> should have to be 3.1 mbps.
>>
>> when ever i try it in HSD all network use to disappear from my device.
>>
>> so kindly resolve issue..you can call me on – 9307468027,9628373266.
>>

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