Name of company/service: Reliance Communication
I got reliance broadband connection on january 3, 2013 and got subscriber ID (ID 384500157053) generated. I had paid total Rs 1300/- advance rental (Rs. 799) plus one time installation charges (Rs. 500). My housing society had already decided to disallow Reliance in my society due to their unethical/illegal practices. Reliance representative knew this fact but made connection just to fetch money from my pocket. On January 5, 2013, we got official notice to discontinue reliance connections from society. Relience representative kept on saying that we are negotiating with the RWA and internet connections will start functioning in short time. Finally I fed off and raised request to cancel/terminate my connection on January 14, 2013. Reliance took 15 days in canceling connection and finally I got my connection canceled on January 30, 2013. In the mean time on january 27, 2013, they generated advance rental for February 2013.
I had paid Rs 1300 and got no service except harrassment. I kept on calling and got many tickets raised to refund my amount. Reliance said that they will refund my Janurary month rental amount as I hadn’t got any service but cant refund one time installation charges. I was ready for this as well. They never refunded my January month rental but demanding for February month rental as well. Ofiicially my connection was canceled on january 30, 2013, so I’m not liabable to pay Feb month rental while Reliance should refund January month rental legally and ethically for no service.
Now reliance is harrassing me for Feb month rental. I’m planning to file a case in consumer court. I have kept all communication with reliance.
Really surprised to see the unethical/illegal behaviour of Reliance.