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Reliance Communication – DEMANDING RENTAL FOR TERMINATED CONNECTION

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Location/place: Pune/Maharastra

Name of company/service: Reliance Communication

I got reliance broadband connection on january 3, 2013 and got subscriber ID (ID 384500157053) generated. I had paid total Rs 1300/- advance rental (Rs. 799) plus one time installation charges (Rs. 500). My housing society had already decided to disallow Reliance in my society due to their unethical/illegal practices. Reliance representative knew this fact but made connection just to fetch money from my pocket. On January 5, 2013, we got official notice to discontinue reliance connections from society. Relience representative kept on saying that we are negotiating with the RWA and internet connections will start functioning in short time. Finally I fed off and raised request to cancel/terminate my connection on January 14, 2013. Reliance took 15 days in canceling connection and finally I got my connection canceled on January 30, 2013. In the mean time on january 27, 2013, they generated advance rental for February 2013.
I had paid Rs 1300 and got no service except harrassment. I kept on calling and got many tickets raised to refund my amount. Reliance said that they will refund my Janurary month rental amount as I hadn’t got any service but cant refund one time installation charges. I was ready for this as well. They never refunded my January month rental but demanding for February month rental as well. Ofiicially my connection was canceled on january 30, 2013, so I’m not liabable to pay Feb month rental while Reliance should refund January month rental legally and ethically for no service.
Now reliance is harrassing me for Feb month rental. I’m planning to file a case in consumer court. I have kept all communication with reliance.
Really surprised to see the unethical/illegal behaviour of Reliance.

Comments

6 responses to “Reliance Communication – DEMANDING RENTAL FOR TERMINATED CONNECTION”

  1. RCOMcare Avatar
    RCOMcare

    Dear Customer,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Cheers,

    RCOMcare

  2. RCOMCare Avatar
    RCOMCare

    Dear Customer,

    We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.

    Regards,

    RCOMcare

  3. kameshwar prasad Avatar
    kameshwar prasad

    Resolve my issue and deactivate Alto win services which was activated today without my consent for my mobile no- 7856850653.my alternate Rel. GSM no- 969320860. Also pl. arrange to Refund money deducted on account of this and oblige.

  4. Amit Avatar
    Amit

    I’m surprised on which phone number you tried to call me. If you really called and number was unreachable, call me on my other number 8412833917.

  5. Amit Avatar
    Amit

    I’m still waiting for a response from Reliance. I’m getting continuous calls from 02032677168 for recovery. I’m supposed to get my money back while these people demanding for additional money for providing no services.

  6. Pathik Mehta Avatar
    Pathik Mehta

    The same is the case with me. Reliance service stopped due to their fault. they never repaired it. never care if my connection started working again or not. I requested to terminate. it has been more than a month. they are not ready to terminate and generating prepaid bills (advance rental) and calling and sending me sms again and again and telling me to pay the bill whereas they are supposed to pay refund. do not know what to do with these cheaters.

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