Reliance Cheating Customers under Res-Q Warranty

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5 responses to “Reliance Cheating Customers under Res-Q Warranty”

1. 

   Reliance Digital

   February 1, 2013

   Dear Sir,

   We are sorry for the inconvenience caused. We would like to connect with you so as to resolve your grievance. Kindly share your contact details with us at this link – http://www.facebook.com/reliancedigital/app_316705315043746.

   We will get in touch with you as soon as we have your contact details.

   Warm Regards,
   Reliance Digital
2. 

   Reliance Digital

   February 7, 2013

   Dear Sir,

   To address your grievance, kindly share your contact details with us at – http://www.facebook.com/reliancedigital/app_316705315043746.

   We understand your complaint and we would like to help you.

   Warm Regards,
   Reliance Digital
3. 

   Reliance Digital

   February 13, 2013

   Dear Sir,

   It would be great if you could share your contact details with us. Your trust is important to us and we want to help you with the problem you are facing. Please give us your contact details here – http://www.facebook.com/reliancedigital/app_316705315043746

   Again, please accept our sincere apologies and rest assured that there will be no further cause for concern.

   Warm Regards,
   Reliance Digital
4. 

   Yesu Inbaraj Daniel

   February 16, 2016

   Reliance Team,

   This is inform you that I am totally disappointed and irritated from reliance for your double-dealing activities.

   I was using Reliance Wi-Fi (Wi-Pod) data card No. 9380061352 from August onwards.

   I was getting this data card from Mr. Veera, Reliance Branch Asst. Sales Manager, Nungampakkam, and Contact No. 9543682001 & 9884082001 at my staying room Pazhavanthangal- Chennai itself.

   I have paid Rs. 2,400/- He mentioned Rs. 1,000- for Bachelor deposit and Rs. 1,400/- for device cost. I am not met any showroom and contacted any other for this data card connection.

   Initially he told me there is a plan for Rs. 2,400/- 3 months No Bill- 12 GB per month-Device free of cost. Then only I paid to him. Mr. Veera sent his assistant Mr. Sudharsan to set and activate the device at my room. As per Mr. Veera instructed his assistant Mr. Sudharsan came and done then he collected Rs. 2,400/- as instructed by Mr. Veera.

   Later 1 week my network has been stopped. I am unaware the reason. So I called Mr. Veera. He answered you are bachelor, so that 3 months plan not applicable to you. You are now in regular plan and your money is deposited for device cost Rs. 1,800/- and balance of your money paid for Precaution deposit. So you have to pay the regular bill as indicated in bill.

   I was shocked and anyhow I managed and paid the bill. Then I used the net and paid them in very proper time. After that I am regularly paid my bills at proper time.

   But last month December only I stopped due to reliance worst net service providing. I was not able to get net services from December 2nd onwards. I was waited for 12 days. Then I raised some complaints about this issue at Reliance customer care. No remedies were done on further 10 days. So I called customer care and informed that I want to disconnect from reliance services from 22nd December onwards. From 18th onwards I am not at all used data card.

   December 20th I got bill for Rs. 1,144/- for the previous duration services. December 22nd onwards I informed customer care and ask them to cancel my connection. I was asking my caution deposit amount and device cost amount details. There were no proper answer from them till now.

   January 20th I got bill for Rs. 1,244/- on my email. I could not tolerate this kind of worst services made by you. When I call customer care they are asking me to go nearest reliance showroom and make cancel form.

   Jan 21st I went reliance showroom at saidapet. They made waiver complaint for my denial payable amount of Rs. 1,244/- through customer care. My Complaint No. is 242133335. They asked me to wait 2 more days then make the final payment of due and will be terminated.

   Jan 27th I got mail from Reliance that I need to pay Rs. 1,278/- as final outstanding payment and then we could proceed for the termination request.

   Jan 28th I paid the said amount at Saidapet showroom and I mailed scanned copy to reliance for proceeding my cancel request.

   In-between some days reliance people are contacted me for further usage with another people with the same no.

   I was confused. I told them I don’t know the person. If I know then I will intimate to you.

   Feb 12th I am receiving the mail as i am retained in reliance with service request ID:242655645 in NCPLUS2GB_225 data plan.

   I am not yet request this service. How it is been activated. Again I am shocking. Reliance people itself making these kind of activities.

   My Question to Reliance:

   1.I am not request any service from Reliance for further. Why do you activating another service under my name?

   Do immediately cancel all my services. I am irritated by reliance to continue further for any of its services. Terminate the Connection Immediately with service request ID: 242323157.

   2.I am not received any single call about my paid amount to Mr. Veera Rs. 2,400/-. Even if I am asking about these issue at customer care they are escaping to provide the answer.

   Give the solution to get back my money. Device is with me without usage. I would like to return the Wi-Pod device, because no usage of it for me. I am ready to submit it to your office at any time.

   Also I am ready to meet your higher authority to resolve this issue. Please inform me where and when to come? I am waiting.

   I need justice. I need atleast some of my paid money Rs. 2,400/-. Please provide the proper solution with service request ID: 242323788.

   3.My humble request to reliance is kindly don’t cheat the poor and don’t exploit their money over and over. The curse of poor will destroy you soon.

   I hope reliance having enough money and no need to beg money from poor customers.

   So there is no need of this Silly money cheating.

   4.Whenever customer asking details and requesting services there is no answer at right time. Even 1 week there is no answer in mail or in phone call also. Even Chennai itself this kind of service providing means very poor to competent in market with BSNL and Airtel. Everybody will leave from reliance very soon and thus Reliance will be Zero in future.

   Answer them and try to solve their queries or requests within 1 week atleast since you are managing thousands of employees with you.

   I know how to escalate this issue to consumer court and damage the reliance name completely in media. I am from middle class family and I will lose money further also. So that I am appealing to reliance higher authorities now. Hope I will get Justice.

   I am request the manager intervention in this issue directly.

   Please consider the device cost and caution deposit (Rs. 2,400/-) and refund some of money if you are genuinely running the customer service.

   You could check my voice calls and emails from your customer care server if you want to verify.

   Mail Id: [email protected]

   Mobile: 9894592525

   Regards,
   Yesu Inbaraj Daniel
5. 

   Yogesh Sharma

   July 7, 2018

   “Namaskaar ”

   My self yogesh sharma i had purchased a handset at reliance​ digital, aggarwal mall shahdra date on 11/2016 also purchased insurance & resq plan. when i purchased Resq plan that time SALES PERSON MR ABHISHEK said to me that in this plan urs mobile fully covered all types damage(water problem also). Sometimes before my handset front screen damaged & some dent in back side cover.
   I summited (date on 23.06.2018)handset at yours outlet reliance digit. shahdra of Mr chander, share my complained with him, He clearly said to me that Back side Cover not covered in resq plan.I asked to him that It’s mention in resq booklet he said no, so why do you refused this job & why do you misguide to customer on purchase time. After that i summited my handset for screen damage issue.after repairing called to me from yours side that yours handset ready, when i went for receiving handset, I cheeked that my handset back cover lock damage at yours workshop. I returned summit my handset to Mr Chander for complete the job his said that you will get handset within 2-3days in ok condition. after long time no reply your side when I called yours outlet contact no.which is mention in customer job slip call not connect due to wrong no.. after that I contact to customer care and asked handset quarry his transfer to call at workshop noida sec-63 Mr DHEERAJ (tech) attended to call or told me that yours phone old damage in yours end when i said to him that please cheek job sheet which is prepraid by Mr CHANDER there is no other damage, Dheeraj told me in rudely language that we dont do anything meet to Chander for same.
   overall very bed experience with yours team.

   ​Now there is my few points:-
   1) Why does not cover ​backside of handset, when not mention in term/condition in booklet.
   2) Who will responsible damage for back cover lock.
   3) Who will responsible for my harassment or time wasting.

   Its totally cheat with customer I highlight this case & go to consumer court for same.

   With Best Regards…?

   YOGESH SHARMA
   9953735383