Regarding Balance Deduction

Location/place: bangalore

Name of company/service: Idea cellular


I am using Idea cellphone no 9743308667 for this no I have done recharged Rs 50.00 on 2/06/2013
and same day from your end you have got deducted Rs 30.00 for caller tune service .But i am not activated that service .So i have idea customer care no on 03/06/2013 and loged the complaint and the complaint no is 1-35081494294 and after 2 days i have got a call from idea customer care and that executive told me that that amount not be refundable.So i have argued him and told me that we refund that amount within 36 Hrs.But that amount not got refunded and Again today date 08.06.2013 One more Rs 30.00 is deducted from my account while i am calling customer care representative is not giving clear solution and even though Floor supervisor is also not giving satisfied answer .I have very afraid with your service and i have planed port the number from Idea to some other service provider.

So kindly take necessary action on this issue ASAP

thanking you

with regards

Sri Kanth raj

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  1. 8 years ago

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