Location/place: NEW DELHI
Name of company/service: SARADHA PACKERS & MOVERS, KOLKATA
It was a consignment(L.R. NO KOL/11077X49 P.K.G) given to SARADHA PACKERS & MOVERS(in Kolkata) which was related with on time delivery of my Household items ( dated29/05/2011) to Mayur Vihar Phase1, New Delhi but till now I have not received my items.
Now it has became a case of Consumer Court due to following reasons.
1. It was a deal that 60% has to be pay at the time of loading and rest at the time of unloading, but meantime forcefully taken the
rest of the money by conveying me that your items will be de-loaded from the vehical and you will not get your item.
I have paid the rest of amount thinking that there may be some financial problem with the company.
2. After paying the full amount and between a long period of time from 29/05/2011 to 16/06/2012 i didn’t receive my household items. This is against the commitment of delivery within 7-10 days.
3. Poor way of communication as the concerned person doesn’t want to give the fair information to the customer and some times make her phone calls non-respondent when called from customer end.Some time date and time of delivery spoken by the concerned person but didn’t received my items.
4. Still the status is unclear and didn’t know the expected date and time of delivery.
So now i am taking a leave of 10 days from my office and reaching to Kolkata as the situation become serious.
Thanks and Regards