Location/place: JDA/HIG-5; KATANGA;JABALPUR;482001
Name of company/service: FIRSTCRY.COM
I ORDERED FIRSTCRY.COM TO SUPPLY ME The Discover Science Series Electronics COSTING RS.395. I PAID THEM THROUGH NET BANKING THE COST (RS.200+195) USING NET BANKING AND 195 EARNED OF MY FIRST PURCHASE AMOUNTING 1299/- TWO DAYS EARLIER. FIRSTCRY RECEIVED THE PAYMENT OF 200/-AND ADUSTED RS.195/- AND SENT ME AN EMAIL APPROVING MY ORDER. AFTER MAKING ME WAIT FOR THREE DAYS THEY SAID THE ITEM HAS GONE OUT OF STOCK. AND ASKED ME TO PURCHASE ANOTHER ITEM. I WROTE BACK TO THEM TO SUPPLY ME THE SAME ITEM ADUSTING THE 195/- PURCHASED EARLIER.
I HAVE NOT HEARD FROM THEM SINCE. I SPOKE TO THEIR CUST CARE EXECUTIVE SHE ASKED ME TO CHOOSE ANY FROM 33 THOUSAND ITEMS THEY OFFER AND THAT SHE WILL ADJUST RS. 195/- EARNED THRU’ EARLIER PURCHASE. SHE AGREED TO MAKE A REFUND. BUTT REGARDING THE RS 195/= CONCESSION EARNED SHE SAID SHE CAN GIVE ONLY 5 DAYS PERIOD BEFORE THIS CONCESSION EXPIRES. tHIS IS FALSELY REPRESENTING TO MAKE A CONCESSION OF 15% WITHOUT LETTING CUSTOMER KNOW THE PERIOD BEFORE WHICH HE WILL HAVE TO USE IT IN ANOTHER PURCHASE. THEY OFFER AN ITEM, APPROVE THE ORDER AND THEN BACK OUT MAKING IT BINDING TO USE THE CONCESSION EARNED USE WITHIN A SPECIFIED PERIOD NOT KNOWN TO CUSTOMER.
I WANT MY ITEM AND THE CONCESSION I EARNED ON MY EARLIER PURCHASE.
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