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Refund of paymnent ,highly unprofessional drivers

.I have been complaining to red bus since 4 days and customer care people are not even interested in solving this issue.
I have called the bus operator 100 times in the morning , you can look the details of calls of bus operator and now they are denying to give my refund . i tried calling the bus operator or the nmbers that have been provided by red bus but none of them responded due to that I have to book another bus ticket to Chandigarh as I was having some interview.
Please help me to get my complete refund

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