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Refund Not Received

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AdminPost
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Location/place: Chennai

Name of company/service: Airtel

I am loyal customer and I am using Blackberry so I use to do online recharge using airtel website. Before 3 days I did a recharge and the balance got deducted from my account and I did not get the recharge. I called customer service and they said there system is not showing the information. I said them that I did the recharge but they did not agree. I used my online SBI account to do the recharge. The transaction ID IGH7407482. Please help me to get the refund. My phone number is 9789856550

Comments

4 responses to “Refund Not Received”

  1. airtel Presence Avatar
    airtel Presence

    Namaste Mr. Sinha,

    This is to inform you that your concern listed on 18 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Sinha,

    Further to our discussion dated 18 April 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

    We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at [email protected]

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Raj Sinha Avatar
    Raj Sinha

    My issue has been resolved now. Thanks to Consumer Court and Airtel. I was sad that I had to make complaint to get the refund. Anyways Airtel is still the best I can say and I will keep using Airtel

  4. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Sinha,

    We would like to inform you that your concern listed 18 April 2013, has been resolved. Should you have any queries please contact airtel customer service at [email protected].

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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