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Refund Not Received

Location/place: Chennai

Name of company/service: Airtel

I am loyal customer and I am using Blackberry so I use to do online recharge using airtel website. Before 3 days I did a recharge and the balance got deducted from my account and I did not get the recharge. I called customer service and they said there system is not showing the information. I said them that I did the recharge but they did not agree. I used my online SBI account to do the recharge. The transaction ID IGH7407482. Please help me to get the refund. My phone number is 9789856550

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