Dear Sir/Madam – After complaining so many times on irctc mails (I have all the records and can send you the details on your request), I sent a complaint on the website coms.indianrailways.gov.in with reference No. W/NC/ALD/000247190 on 09.07.17, that I had filed an TDR for my train no. 12314 PNR 2552044487 on traveling date 06/01/2017 from Kanpur (CNB) to Sealdah (SDAH), as my train was late for more than 6 hours, where I requested them to refund my amount against the TDR for not travelling as the train was late for more than six hours. They said that according to their data I had travelled along with my wife and closed my complaint.
Then, with further reference to complaint No. W/NC/ALD/000248934 on 25.07.17, I sent in attachment my flight ticket from Lucknow to Kolkata on 07.01.17 morning, but again they refused by saying that they need a boarding pass to confirm my travelling details. Then, I received the boarding pass from the Flight Agency on my registered e-mail id on my request, which has cost me Rs.400 ( Because of their lethargic action I had to spent this money), which I am attaching with this complaint and also submitted my flight boarding pass to the same website with complaint no. W/NC/ALD/000265705 on 19.09.17 as mentioned above, for not travelling on the specified dates and sending my flight boarding pass on their request. Still they have closed my complaint by saying that according to their records, I and my wife have travelled on those dates. Even now if I did not get my refund with immediate effect and any help from your side, I would be forced to take a legal action about the insensible replies that I have travelled on those dates as per railway records. How can this happen when I am filing a TDR before the train comes and am travelling from Lucknow to Kolkata with my wife on the next day morning.
I am a senior citizen who has served the nation for so many years and even now if I did not get my money back, I will seriously take a very harsh action now. A necessary action from your side is expected. Kindly help
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