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refund issue after surrendering “sarve shakti suraksha” insurance policy

I surrendered my SARVE SHAKTI SURAKSHA (Product Name and UIN : Sarve Shakti Suraksha-116N060V02) policy – 0294174778 on 23rd Dec 2018. I bought this policy from Citibank 6 years ago who is an agent for this policy.

After surrender Citibank is giving different replies every time. In their last reply they said – “Talk to your insurer”. While Bajaj Allianz has never replied back yet.

I am getting really worried now.

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