Refund for Bus ticket

Dear Sir/Madam,
I have book online ticket via redbus on dated 04th May 2019 for Mumbai to Ahmedabad and pay Rs 1000 for non A/C sleeper. After payment I have call to Jay Shree Krishna Travels as per my ticket provided by redbus on mobile number:9821181688 to confirm my pick up point. But person from Jay Shree Krishna Travels told me bus not travel Mumbai to Ahmedabad for today. So I have immediately call to redbus helpcare no:080 39412345 and registered my query and they told me we will refund after 24hrs but still I have not received any email or call from redbus about this query. However I have try today (i.e.06th May 19) several time to speak redbus person on above number but no body can reply. So, please take the issue and help me to provide my refund back.
Thanks and with warm regards,
Hardik J Patel.

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