REFUND DUE FROM AIR INDIA

Location/place: BANGALORE

Name of company/service: AIR INDIA

SIR/MAM,
THIS IS WITH REFERENCE TO REFUND OF CANCELLED TICKETS BY AIR INDIA. THOUGH AIR INDIA HAD REFUNDED AFTER REMINDING THEM, THEY HAD REFUNDED THE AMOUNT OF RS 14,944+ 25,318= 40,262(BOOKING COST WAS RS 20,524+26,118=46,642) AS PER THEIR TERMS AND CONDITIONS.
THE TERMS AND CONDITIONS LAID DOWN STIPULATES THE PERIOD ALSO BEFORE WHICH THEY SHOULD HAVE REFUNDED , BUT THEY HAD TOTALLY SLEPT OVER IT AND FINALLY REFUNDED(DEDUCED AMOUNT) AFTER REMINDING THEM.
THE RESPONSE FROM AIR INDIA IS A GENERALIZED AUTOMATIC GENERATED STATEMENT FROM [email protected] AS FOLLOWS.
Dear Customer,

Thanks for writing to us!
Greetings from AIR INDIA.

We are processing refund against this transaction.
The amount will be credited to your account in 2 weeks time.

Assuring you of our best services at all times.

Regards,
E-commerce/KK
AIR INDIA

From: anandh babu
To: “[email protected]”
Cc: “[email protected]”
Date: 24-07-2012 12:04
Subject: [spam] REFUND DUE
________________________________________

SIR/MAM,

GREETINGS TO YOU.

IT GIVES ME PAIN WHILE INFORMING THAT I HAVE NOT YET RECEIVED MY FEFUND OF THE CANCELLED AIR TICKETS DONE ON 02 JUNE 2012 , WHICH IS CAUSING FINANCIAL LOSS WITH RESPECT TO THE INTEREST BEING PAID ON MY CREDIT CARD(TOTAL AIR TICKET CHARGES OF RS 46,642/-).

I AM ATTACHING THE E-TICKET WHICH WE(SELF,WIFE AND 2 KIDS) WERE SUPPOSED TO TRAVEL FROM BANGLORE TO DELHI ON 04 JUN 2012(TICKET NO: 098-2103117851,098-2103117853,098-2103117854 & 098-2103117855) AND SUBSEQUENTLY TO JAMMU( TICKET NO: 098-2103093143,098-2103093144,098-2103093146 & 098-2103093147)ON THE SAME DAY.

I HAD CANCELLED THESE TICKETS IN AIR INDIA OFFICE,LEH(J&K) ON 02 JUNE 2012 AND WAS ASSURED BY THE STAFF THAT THE REFUND AMOUNT WOULD BE DIRECTLY CREDITED BACK TO MY CARD ACCOUNT WITHIN A WEEK.

KINDLY DO THE NEEDFUL AT THE EARLIEST.

THANKS AND REGARDS

ANANDH BABU KP

WHO WILL PAY THE INTEREST PAID BY ME TO THE CREDIT CARD COMPANY AT SUCH HIGH RATE OF INTEREST FOR THE DELAY PERIOD OF 2 MONTHS AND THE MENTAL STRESS UNDERGONE UNTILL I SEE THE MONEY REFUNDED ???????????????????????????
WILL I GET COMPENSATION ???????????????????
WILL I GET JUSTICE ??????????????