Location/place: Virar
Name of company/service: Tikona broadband
i m navinkumar jain,virar{mumbai).
Tikona broadband internet service dt.18/11/11 ko 30 MONTHS 30 gb plan Rs.3308,used id-1104928682 ko liya Network poblem se company service nah diya,complaint karne bhi net chal raha hai,company ne mera account deactive kiya, lekin refund nahi mila hai.
“Hello Sir
We thank you for your mail.
We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. However, we realize that it is not possible for a brand to stay true to every customer’s expectations. But as we said, we will do our utmost.
Please be patient and help us serve you better.
Thank You,
Tikona Services”
“Hi
My user is is 1102156660
Today I was given a great help by one of your staff members called “Sushil Balapure” who helped me in solving the problem I had with my internet connection.
I would like to appreciate his help and expertise in this matter.
With Regard
Sitanshu Gupta”
“Dear Mr. Jain,
We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.
As per our conversation with you on 12th July 2012, your case has been forwarded to the backend team for refund and for modem recovery and post modem recovery FNF will be concluded within 30 working days.
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you””
Regards,
Tikona services.”
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