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redeemtion point

Location/place: pune

Name of company/service: tata card

Hi,
I am using tata credit card since last two years, as per their policy for every purchase I earn some reedemtion points which I can get encashed at any of the tata outlets like titan, westside,croma etc..
but last month when I went to croma and tried to encash the points after one hour they said the machine is not working. and now I want to encash it in a titan watch center (world of titan) but in pune not in a single outlet of titan their machine is installed . when I called to the customer care their also they said they don’t have the gift vouchers of titan on behalf of redeemtion points, also if I am not using the points now then it will get expired with in this month.
My point is that if some offer is their, at time of giving the credit card then at the time of availing the offer why so many constraints are there?
I should get redeemed my points accumalated in tata card agaist a purchase at world of titan in pune.

thanks,
sudeepta

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