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Recovery Calls Even After Paying the Settlement Amount

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by

AdminPost
in ,

Location/place: Pune

Name of company/service: Tata Docomo

Hi,

I had a tata docomo broadband connection. They gave me a wrong bill. I informed them about that.However, They gave me a settlement letter against INR 10452.00/- with following content:

Date: 12, Sep. 2012.

To,
IMTEYAZ AHMAD

ADD:- B 107 DAFFODILS MAGARPATTA CITY,HADAPSAR, PUNE 411013

Subject: – Settlement of your Account no. 982027627
Dear Mr,
IMTEYAZ AHMAD
This is with reference to your issue addressed to TTML and with reference to your above account.

We would like to inform you that we have taken note of your concern. The details is as under-

We have received the amount of Rs.: 8000.00/- By CASH & CHAQUE DATE 12 Sep. gainst Full and Final settlement of your Account subject to cheque realisation

This letter is issued on your request and we trust this is to your satisfaction.

Let me assure you that it is our earnest effort to provide with the highest standard of service & it is a feedback from a valuable customer like you that helps us improve.

The letter Should accompany Receipt if payment is made in cash.
And your account is dissconect.

Thanking you,

With Warm Regards,

Manager – Customer Service

The person who gave the this letter is Mr. SHREEKANT SALUNKE(Mob. No-9225584888, email- Id -).

Now, I am getting constatnt call from there recovery agents that you have not paid a INR 2452.00/-. Why are you not paying the remaining amount.

I have written to Mr. Shashikant Pawar([email protected]), Mr. Lalit Goswami( Lalit Gosavi [email protected]) and Mr. Shyam Pillai( Shyam Pillai [email protected]) about this. Still I have not gotten any resolution.

What shall I do ??

Comments

4 responses to “Recovery Calls Even After Paying the Settlement Amount”

  1. Tata Docomo Avatar
    Tata Docomo

    Dear customer,

    We have received your complaint and we will ensure it is resolved soon.

    Thanks and Regards,
    Customer Care
    Tata DOCOMO.

  2. Tata DOCOMO Avatar
    Tata DOCOMO

    Dear Customer,

    We tried to speak to you personally to understand your concerns regarding the billing issue. However, we are unable to contact you, since your call was not reachable.

    Hence, we would like to inform you that as per our records we found that there is no wrong billing and you have been charged correctly as per your usage and rentals.

    Further, we would like to inform you that there is an outstanding amount of Rs. 2452 in your account and request you to clear the same ASAP.

    Thanks and Regards,
    Customer Care
    Tata Docomo.

  3. Imteyaz Ahmad Avatar
    Imteyaz Ahmad

    First thing, I am always available on PHONE and again it’s a Tata Docomo connection. So, basically you are blaming your own service of non-availability.

    Secondly,
    What about the settlement process ?? Why is your system not updated even after paying the settlement amount ?? According to the settlement document, there should be zero balance after paying INR 8000. According to you, the whole settlement process is to make customers a fool and get money from them.

    Moreover I have given email id of your legal and recovery officer (Pune) Mr. Shashikant Pawar, why don’t you ask him to clear the case, instead of asking me to pay the outstanding amount ?? Here is his number :9225402007.

    Please do call him and get the clearance for the same.

  4. Imteyaz Ahmad Avatar
    Imteyaz Ahmad

    Here is the mail communication that happened :

    IMTEYAZ AHMAD
    tata indicom noc
    17 messages
    SHRIKANT SALUNKE Wed, Sep 12, 2012 at 12:42 PM
    To: [email protected]
    THANKS & REGARDS
    SHREEKANT SALUNKE
    9225584888
    setealmaint letter i.doc
    424K
    IMTEYAZ AHMAD Mon, Nov 19, 2012 at 5:56 PM
    To: SHRIKANT SALUNKE
    Hi,
    As per the below mail, the final settlement was for Rs 8000/. i have already paid that amount(Rs 8000/., but I am still
    getting calls from Tata docomo guys that Rs 2452/. is still pending.
    Can you please look into that and reply me on that in the mail.
    [Quoted text hidden]
    —
    IMTEYAZ AHMAD
    M.TECH, IIT KHARAGPUR
    SHRIKANT SALUNKE Mon, Nov 19, 2012 at 6:04 PM
    To: [email protected]
    Cc: [email protected]
    DEAR SIR
    PLS PASS THE BELOW WAIVER CUST PAID 8000RS ALLREADY.
    AC NO – 982027627
    THANKS & REGARDS
    SHREEKANT SALUNKE
    9225584888
    — On Mon, 19/11/12, IMTEYAZ AHMAD wrote:
    From: IMTEYAZ AHMAD
    Subject: Re: tata indicom noc
    To: “SHRIKANT SALUNKE”
    Date: Monday, 19 November, 2012, 5:56 PM
    Date: Monday, 19 November, 2012, 5:56 PM
    [Quoted text hidden]
    IMTEYAZ AHMAD Thu, Nov 29, 2012 at 11:55 AM
    To: SHRIKANT SALUNKE
    Cc: [email protected]
    Hi Shrikant,
    Any update on this issue.
    [Quoted text hidden]
    IMTEYAZ AHMAD Fri, Feb 22, 2013 at 10:19 AM
    To: SHRIKANT SALUNKE
    Cc: [email protected]
    Can you Please update me on this. I am getting calls from your legal department.
    [Quoted text hidden]
    IMTEYAZ AHMAD Thu, Mar 21, 2013 at 10:16 AM
    To: [email protected], Lalit Gosavi
    Hi,
    Please give me the update on this. I am getting calls for your legel department.
    ———- Forwarded message ———-
    From: IMTEYAZ AHMAD
    Date: Fri, Feb 22, 2013 at 10:19 AM
    Subject: Re: Fw: Re: tata indicom noc
    To: SHRIKANT SALUNKE
    [Quoted text hidden]
    [Quoted text hidden]
    Shashikant Pawar Fri, Mar 22, 2013 at 1:43 PM
    To: IMTEYAZ AHMAD , Lalit Gosavi
    Cc: Shyam Pillai
    Dear Mr. Imteyaz
    Pl provide the number from which number you are receiving the calls,
    With Regards
    Shashikant Pawar
    Recovery & Legal
    Pune,
    Contact No :- 09225402007
    From: IMTEYAZ AHMAD [mailto:[email protected]]
    Sent: 21 March 2013 10:17
    To: Shashikant Pawar; Lalit Gosavi
    Subject: Fwd: Fw: Re: tata indicom noc
    [Quoted text hidden]
    This email is governed by the Disclaimer Terms of Tata Teleservices which may be viewed at
    http://www.tatadocomo.com/edisclaimer
    IMTEYAZ AHMAD Fri, Mar 22, 2013 at 2:25 PM
    To: Shashikant Pawar
    Cc: Lalit Gosavi , Shyam Pillai
    Hi Shashikant,
    I am getting calls from different number every time. However below is the number I received call yesterday:
    +911203321900
    [Quoted text hidden]
    Shashikant Pawar Fri, Mar 22, 2013 at 5:11 PM
    To: IMTEYAZ AHMAD
    Cc: Lalit Gosavi , Shyam Pillai
    Dear Mr. Imteyaz
    I have tried calling the number but the same is coming as switch off, If you receive any call further please ask to
    them to speak to me, my number is already mentioned below
    With Regards
    Shashikant Pawar
    Recovery & Legal
    Pune,
    Contact No :- 09225402007
    From: IMTEYAZ AHMAD [mailto:[email protected]]
    Sent: 22 March 2013 14:26
    To: Shashikant Pawar
    Cc: Lalit Gosavi; Shyam Pillai
    [Quoted text hidden]
    [Quoted text hidden]
    [Quoted text hidden]
    IMTEYAZ AHMAD Fri, Mar 22, 2013 at 5:35 PM
    To: Shashikant Pawar
    Cc: Lalit Gosavi , Shyam Pillai
    Thank you for your response. The real problem is when the issue will be closed. Unless until the issue will be closed, they
    will keep calling. So I request you to please close the issue at earliest.
    [Quoted text hidden]
    Shashikant Pawar Sat, Mar 23, 2013 at 11:37 AM
    To: IMTEYAZ AHMAD
    Cc: Lalit Gosavi , Shyam Pillai
    Dear Imteyaz
    There is no issue, you let me know the numbers you are receiving the calls, as i had tried this number but the
    number is coming switch off, orelse if you receive a call please ask them to call me.
    With Regards
    Shashikant Pawar
    Recovery & Legal
    Pune,
    Contact No :- 09225402007
    From: IMTEYAZ AHMAD [mailto:[email protected]]
    Sent: 22 March 2013 17:35
    [Quoted text hidden]
    [Quoted text hidden]
    [Quoted text hidden]
    IMTEYAZ AHMAD Thu, Apr 18, 2013 at 4:27 PM
    To: Shashikant Pawar
    Cc: Lalit Gosavi , Shyam Pillai
    Hi Shashikant,
    Today, I got a call from +91750579559. Can you please look into this ? Also, what is the problem you are not closing the
    case ?
    Please explain.
    [Quoted text hidden]
    IMTEYAZ AHMAD Thu, Apr 18, 2013 at 4:44 PM
    To: Shashikant Pawar
    Cc: Lalit Gosavi , Shyam Pillai
    I am sorry the Correct Mobile number is +917505795559.
    [Quoted text hidden]
    Shashikant Pawar Thu, Apr 18, 2013 at 5:48 PM
    To: IMTEYAZ AHMAD
    Cc: Lalit Gosavi , Shyam Pillai
    Imtiyaz I had tried calling this number but it is coming switch off , kindly ask them to call as discuss,,,
    From: IMTEYAZ AHMAD [mailto:[email protected]]
    Sent: 18 April 2013 16:45
    [Quoted text hidden]
    [Quoted text hidden]
    [Quoted text hidden]
    IMTEYAZ AHMAD Fri, Apr 19, 2013 at 10:24 AM
    To: Shashikant Pawar
    Cc: Lalit Gosavi , Shyam Pillai
    Hi ShashiKant,
    I just called the number 7505795559. The details of the person who called me is as below:
    Name – P K chaturvedy
    Assisstant Name- Harish Kumar
    Works at – Delhi 30 Hazari Lok Adalat Court
    Please call him and get the clarification.
    [Quoted text hidden]
    IMTEYAZ AHMAD Mon, Apr 22, 2013 at 3:53 PM
    To: Shashikant Pawar
    Cc: Lalit Gosavi , Shyam Pillai
    Hi Shashikant,
    Can you please update me on this???
    [Quoted text hidden]
    IMTEYAZ AHMAD Sat, Jun 15, 2013 at 2:02 PM
    To: Shashikant Pawar
    Cc: Lalit Gosavi , Shyam Pillai
    HI All,
    Your site still shows INR 2452.00 due against my account number 982027627. Can you please explain this ??
    [Quoted text hidden]

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