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recharge successful of rs 1616 but amount not credited

Location/place: mumbai

Name of company/service: reliance mobile

I HAD RECHARGED MY NO.9324518333 FOR AN AMOUNT OF 1616 ON 04-06-2012.BUT MY BALANCE SHOWS NO AMOUNT.AFTER CONTACTING RETAILER HE IS SAYING ITS NOT HIS JOB.TRY IN RELIANCE GALLERY.WHERE IS MY MONEY GONE?

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