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Promised material not delivered

Location/place: bangalore

Name of company/service: Bag It today

order id Order ID 1002590909
which clearly stated that i would be receiving .30 carat diamond along with the swatch watch i ordered in last March.
to my shock i received miniscule diamond which was lesser than .10 carat.
This has been brought to the notice of Bag It Today and I was told that the same would be replaced with the assured .30 carat.the diamonds were picked up by the courier and till not I have not received the return diamonds from them.

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