product returned for refund but still i didn’t get that.

Location/place: jodhpur

Name of company/service:

I’m Dheeraj soni, i placed a order for aakash tablet on as online shopping and i got that product but in that tablet sim option was not working and keyboard case was also missing and that was not working properly as per aakash tablet working and giving services and accessories. that’s why i talked with company customer care executive they told me to send that product back at delhi office and with in 10 working day they will give me a refund cheque, i send that by currier, after receiving there i talked again with the customer care executive then they told me that refund option is not in our company policy then why they told me for refund and after that they told me that they will give a replacement of product but after 3 months i didn’t got any reply from the company even i talk so many time with customer care but as always they are saying sir please wait we will send you the product but result is same nothing….. my order detail given bleow:

Company :
product: Aakash tablet
order no.: SMA0129709
Order placed on 20 may 2012
product returned by DTDC courier consignment no.: V08351544
Result: still pending
action by me : doing complain in consumer forum and ordered the same product as replacement and that thing i told to the company executive.

it’s my request to take action against the company.
My contact detail given below:
“PATASHI” Ploat no.25, Tilak nagar -II, Bhadasia road, jodhpur

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