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product not yet delivered

Location/place: Aonla/Bareilly

Name of company/service: Ubi slate

Sir/ mam,
i have to complain against ubislate product which i have ordered online. my full payment was made a month before from now. the product is not yet delivered. and also they say that i have not made my full payment which is false as i have my bank statement and also their mail of receiving full payment. the site promised their delivery within 72 hours and have not received the product. and none of my calls are being answered. the status still shows pending. the link is http://www.ubislate.com/index.php and my product id is PM45F68.
My contact no is 9720282770.
they are also not replying to my mails of inquiring about refunding details.

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