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Product Not delivered -Made online payment

Location/place: Delhi

Name of company/service: Homeshop18

I had ordered Baltra Car Wet And Dry Vacuum Cleaner (Order No.912461275) from HOMESHOP-18 on 18th May-2012 and made online payment of Rs. 1045 for the same. Within a week a second hand dirty, muddy and a filthy vaccum cleaner was delivered at my place. On 4th July 2012 the vaccum cleaner was collected from my place for a replacement that I had requested. But, till today I have not recieved the product. I requested them to refund my amount and also sent a feedback for the same which is done through their website.
But still I did not recieved either the product nor the refund.
These companies are simply stealing money from public and are not at all honest to the customers. I would request the authority to take strict action against them and force them to return my money back.
Thank You

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