Product not delivered

Location/place: Harda

Name of company/service:

bought a Sony Erricson Yendo for my Brother(Rohan Kumar agrawal) through, Plot No. 426, Udyog Vihar – Phase 3, Gurgaon, Haryana – 122 001.
Tel: (0120)-672-6777
E-mail : [email protected]

Order # 181538
Product: Sony erricson yendo
Name: Rohan Kumar agrawal
Madhya pradesh.

I bought the product online on July 19th 2011 and they mentioned on their Website that product will be delivered in 21 working days. its been more than 40 days now..and I have not received my phone. I tried calling them many times. They keep me on hold and say you will get in 1 week , 2 week and so on. I have paid 4499 INR for the phone. I even filed for the refund and now today when i called them they said I will get my phone in 2 weeks.I even emailed them if they dont reply I will file complaint to consumer forum in 3 days. Nobody responded

I told them I dont need phone now give me refund then they hanged up the call. I dont know what should I do. I have paid a big amount for the phone. Please help me out taking my refund.

PS: I have also attached the Pdf version of my Buying proof.

Purchase Confirmation.pdf (118 KB)

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