Product guarantee not considering

Location/place: Kolkata

Name of company/service: Morphy richards and capital electronics/ Mixture grinder

Dear Sir,

I purchased one mixture-grinder of morphy richards brand from Capital Electronics VIP, P-161, VIP Road, PIN 700054. I used the mixture once and after using I packed it up and kept in a safe place. On the very next day I found that holder of the mixture went totally broken and unusable. This product have 2 years of guarantee and currently with in the guarantee limit. When I approached to Capital Electronics with such kind of complaint they did not accept complaint and they did not considered this is the faulty of the product. They are arguing this is broken due to misuse and harassed me with their employee. Strictly speaking I used the product very safely and after using kept it in a safety place.

So I am urgently seeking your help in this regard to get the proper value of the product which has the guarantee and limit till Apr’13.

Thanking You.

Prasenjit

Kolkata