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PROBLEMS IN DEMATE ACCOUNT.

Location/place: AHMEDABAD

Name of company/service: INDIA INFOLINE LTD.

I M FACING PROBLEMS REGARDING MY DE-MATE ACCOUNT WITH THE INDIA INFOLINE.

AFTER SEVERAL REPETITIVE REMINDERS TO THEIR EXECUTIVES WORKING IN AHMADABAD BRANCH. THEY ARE NOT SUPPORTING ME.

I HAVE REQUESTED FOR CHANGE OF MY MOBILE NO. AS 9510141481 INSTEAD OF 9904326872, REQUESTED FOR PASSWORD AND MY LEDGER ACCOUNT SINCE OPENING OF MY DE-MAT ACCOUNT WITH THE COMPANY.

PLEASE NOTE THAT THEY HAVE TOLD ME SEVERAL TIMES THAT THEY WILL SEND THE FORM FOR CHANGING THE MOBILE NO. AND I HAVE TO FEEL IT UP AND SEND IT BACK TO THEM BUT TILL THIS MOMENT I HAVE NITHER RECEIVED THE SAME FORM FOR CHANGING MY MOBILE NO. NOR RECEIVED THE LEDGER ACCOUNT.

I HAD RECEIVED THE PASSWORD BUT AT THE TIME OF LOGGING IN I M GETTING ERROR i.e. INVALID CLIENT TYPE CONTACT CUSTOMER CARE.

I HAVE TRIED TO CALL THEIR CUSTOMER CARE BUT I WAS NOT ABLE TO CONNECT WITH YOUR CUSTOMER CARE EXECUTIVE AFTER HOLDING THE PHONE FOR 10-15-20 MINUTES I WAS HEARING ONLY COMPUTER TAP.

I HAVE SENT THEM SEVERAL E-MAILS FOR THE SAME AT MAIL ID [email protected] AND [email protected] BUT STILL NOT GETTING ANY RESPONSE.

AND WHEN I HAVE POSTED A QUERY FOR OPENING A NEW DEMATE ACCOUNT ON THEIR WEBSITE I RECEIVED THE CALL WITHIN 10MINUTES AFTER POSTING THE QUERY.

PLS. HELP ME. MY EMAIL ID IS [email protected] and my cell no. is 9510141481

PREETI VIMAL DUBAL

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