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problem regarding servises

Location/place: kanpur(u.p.)

Name of company/service: Tata docomo

I having problem from last 1 monts. My sms pack not working in evening every day. I complaint many times in custmer care department bt they temprarly solved my problem and again i faced the problem. So pls take a strong action for the company n his servises. Becoz my time n my money are going waist. So pls take a very strong action n shortout my problem as soon as posible. My contact no. Is 08960732730

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