Location/place: CHENNAI-URAPAKKAM
Hi,
INSPITE OF REPEATED CALLS AND PERSONAL VISIT .
I HAVE NOT RECIVED BACK THE AMOUNT OF RS 15,517/- DEDUCTED FROM MY ACCOUNT -TILL TODAY.
AND YOUR PEOPLES ARE CONFIRMING THAT IT IS DESPACHED ON 02/07/2012. BUT TILL TODAY IT IS NOT RECIVED BY ME.
WHEN ACCOUNT IS CLOSED ON 22/06/2012 AND HOW CAN YOU DEBIT MY ACCOUNT ON 27/06/2012 AND STILL KEEPING MY
MONEY IN YOUR ACCOUNT TILL 06/07/2012.
WHY YOU ARE SENDING A CHEQUE THOUGH COURIER , WHU DON’T YOU DEPOSIT IN THE AMOUNT IN ON LINE.
SINCE YOU KNOW MY BANK DETAILS AND NOT GIVING DETAILS THROUGH PHONE.
PLEASE RE-PAY THE AMOUNT ALOSN WITH INTERST FOR THE DELAYED DATE .
REGARDING THIS ISSUE I WILL COMPLAINT THE SAME TO CONSUMER COURT.
1.YOUHAVE CHARGED CONVERSION FEES AND NOT REFUDING THE SAME.
2.YOU HAVE CHARGES 2 % PRE-CLOSURE CHARGES FOR FLOATING RATE CUSTOMER
3.SINCE 2 YEARS FINIISHED IT IS AUTOMARICALLY CHANGED FORM FIXED TO FLOATING RATE FURTHER REGULAR FLOATING RATE
YOU HAVE CHARGED 0.5% FOR CONVERSION FEES AND NOW SAYING OWN SOURCE OF FUNDS ONLY NOT ATTRACT PENALTY.
4.IF A CUSTOMER HAVING OWN SOURCE OF FUNDS WHY THEY ARE COMING FOR HOUSING LOAN.
5.EVEN THOUGH ACCOUNT IS CLOSED YOU ARE DEBITING ECS AMOUNT AND KEEPING IN YOUR ACCOUNT FOR THE PAST 10 DAYS.
WHILE ASKING POD DETAILS YOUR PERSONS TELLING REQUEST TAKENBUT DETAILS WILL BE GIVE AFTER 2 DAYS.
IS IT THE SERVICE FOR THE CUSTOMER WHO ARE COMING FROM MIDDLE CLASS BACK GROUND AND IT GIVES MENTAL AGONY
IT IS NOT ACCEPTABLE YOUR REPLIES AND UN ETHICS PRATICS.
INVIEW OF THE ABOVE REQUEST YOU TO PLEASE DO THE NEEDFUL.
Thanks & Regards,
D.Sathyanarayanan.
From: Sai Sathyanarayana
Sent: Thursday, June 28, 2012 8:54 AM
To: ‘[email protected]’; ‘[email protected]’
Cc: ‘[email protected]’; ‘[email protected]’
Subject: FW: [ID:3072670][REF NO:359216447] ENQUIRY ON EARLY REPAYMENT OF LOAN
Importance: High
Hi,
Further to the below so for no reply from your end .
Also note that even though said home loan account closed on 22/06/2012 .
You have debited Rs 15,517/ through ECS facility ( for this month due which is already collected on 22/06/2012 when settlement made)
Please CANCEL THE ECS FACILITY AND CREDIT THE EXCESS AMOUNT DEBITED IN MY ACCOUNT AND DO THE NEEDFUL
Thanks & Regards,
D.Sathyanarayanan.
From: Sai Sathyanarayana
Sent: Tuesday, June 26, 2012 6:09 PM
To: ‘[email protected]’
Cc: ‘[email protected]’
Subject: FW: [ID:3072670][REF NO:359216447] ENQUIRY ON EARLY REPAYMENT OF LOAN
Hi,
Thanks for your reply.
I have visited your HO –Mount Road, Chennai on 22/06/2012 and
Paid Rs 7762/- as my own source and Rs 14,20,000 as a balance transfer from ICICI Bank and closed the Said account on 22/06/2012.
As per your mail , there is no prepayment penalty for own contribution so please note that my contribution of Rs7,762/- does’t have the penalty
Also , I received a message on 23/06/12 @ 8.01.Am for ECS debit for Rs15,517/will be processed on 27/06/2012.
Please note that I have closed the loan on 22/06/2012 so request you to cancel my ECS facility and inform the same .
Please check and do the needful
Thanks & Regards,
D.Sathyanarayanan.
From: HDFC CUSTOMERCARE [mailto:[email protected]]
Sent: Friday, June 22, 2012 4:28 PM
To: Sai Sathyanarayana
Subject: RE: [ID:3072670][REF NO:359216447] ENQUIRY ON EARLY REPAYMENT OF LOAN
Dear MR SATHYA NARAYANAN D ,
Thank you for posting your query on website.
Query :
Hi, Further to the below mail ,Please refer the Loan agreement Schedules. In Schedule I it is stated that (Details of Repayment of Fixed Rate Terms) Interest Rate is 8.25% Fixed up to 31.03.2011 In Schedule II it is Stated that (Details of Repayment of Fixed Rate Terms) Interest Rate is 9.00%Fixed upto 31.03.2012 Where in Schedule II it is Stated that Details of Repayment of Terms Commencing from01.04.2012) Interest Rate is RPLR MINUS SPREAD 4.75%=9.00% P.A Interest Rate Reset Revision Cycle: 3Months. It clearly indicates that Fixed rate is up to 31.03.2012 from 01.04.2012 it is FLOATING RATE. As per terms of Loan Pre closure charges not applicable in FLOATING RATE CUSTOMER Irrespective of any source. Also refer your letter dated January 19, 2012 for Converting DHRL loan , Based on this mail I have paid conversion fee for Rs7,818/- vide ch.no 244365 dt 21/04/2012 which is cleared on 24/04/2012.)and switched to the REGULAR FLOATING RATE. When conversion takes place immediately I become a Floating rate customer. If my interest rate is fixed rate and I am the Fixed rate customer why did you charges Conversion fees . Conversion fees is converting existing interest rate to regular floating rate is it not ? If so I becomes a floating rate customer. So my exit penalty would be NIL Irrespective of any source since it’s a Regular Floating Rate loan. In view of the above , I request you to wave the foreclosure/ prepayment charges and provide the O/S Loan as of today(21/06/2012) so that I can settle the same at the earliest. Thanks for your understanding and please do the needful. Yours Truly, D.Sathyanarayanan. From: Sai Sathyanarayana Sent: Thursday, June 21, 2012 8:53 AM To: ‘[email protected]’ Cc: ‘[email protected]’; ‘[email protected]’ Subject: FW: [ID:3071532][REF NO:359216447] ENQUIRY ON EARLY REPAYMENT OF LOAN Hi, Further to the below mail ,Please refer the Loan agreement Schedules. In Schedule I it is stated that (Details of Repayment of Fixed Rate Terms) Interest Rate is 8.25% Fixed up to 31.03.2011 In Schedule II it is Stated that (Details of Repayment of Fixed Rate Terms) Interest Rate is 9.00%Fixed upto 31.03.2012 Where in Schedule II it is Stated that Details of Repayment of Terms Commencing from01.04.2012) Interest Rate is RPLR MINUS SPREAD 4.75%=9.00% P.A Interest Rate Reset Revision Cycle: 3Months. It clearly indicates that Fixed rate is up to 31.03.2012 from 01.04.2012 it is FLOATING RATE. As per terms of Loan Pre closure charges not applicable in FLOATING RATE CUSTOMER Irrespective of any source. Also refer your letter dated January 19, 2012 for Converting DHRL loan , Based on this mail I have paid conversion fee for Rs7,818/- vide ch.no 244365 dt 21/04/2012 which is cleared on 24/04/2012.)and switched to the REGULAR FLOATING RATE. When conversion takes place immediately I become a Floating rate customer. If my interest rate is fixed rate and I am the Fixed rate customer why did you charges Conversion fees . Conversion fees is converting existing interest rate to regular floating rate is it not ? If so I becomes a floating rate customer. So my exit penalty would be NIL Irrespective of any source since it’s a Regular Floating Rate loan. In view of the above , I request you to wave the foreclosure/ prepayment charges and provide the O/S Loan as of today(21/06/2012) so that I can settle the same at the earliest. Thanks for your understanding and please do the needful. Yours Truly, D.Sathyanarayanan.
Answer :
We hope, you would have received our earlier replies in this regard. However, you can contact our Tambaram office in this regard.
Please do not change the subject line. Kindly menion your loan account number on all correspondence with HDFC Ltd. for prompt response.
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