POOR SERVICE & CHEATING

Location/place: Delhi

Name of company/service: yepme.com

A VERY SHOCKING EXPERIENCE WITH YEPME.COM. Complaint id is 157105
A) I ordered for a pair of shoes worth Rs 1399/- and received delivery after payment on 22 May 13.
B) On opening the package i find a pair of sandals instead costing Rs 499/-
C) I spend the next three hours trying to get through their call centre trying to lodge a complaint.
D) I finally get through to a senior executive ( Sumit if i recall correctly) who promises that the wrong article will be collected next
day (23 May 13).
E) I call up on 23 May 13 & fortunately the same guy picks up who says that someone will come & replace the item
Amazingly after 13 days the company has again managed to deliver *A WRONG PRODUCT( SAME BROWN CHAPPALS) SECOND TIME IN THE LAST 14 DAYS. I AM AMAZED THAT A BUSINESS EXPECTS TO FUNCTION WITH
SUCH A LEVEL OF INCOMPETENCE* .
I have reached the end of my patience. I request the company to refund my money & take back the wrong products delivered with immediate effect as they have caused me immense mental & physical harrassment,
. I am still waiting.I find that to compound their negligent & unprofessional attitude they now send me this mail saying that the complaint has been resolved.
Pl help


Comments

One response to “POOR SERVICE & CHEATING”

  1. Dear Customer,

    As per our records, your issue has been resolved.

    We apologize for any inconvinience caused. We assure you that this is one of the isolated cases and will not be repeated in future.

    Looking forward to your shopping with us again !

    Assuring you of best services always!

    Best Regards,
    Yepme Team

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