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Poor Service By MTS MBlaze

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by

AdminPost
in ,

Location/place: Kolkata

Name of company/service: AGTS India

About 50 days back I bought Dongal of MTS with MBlaze Connection. Just after 20-25 days of use it suddenly stopped [says invalid login details]whereas it should not be coz it was post paid connection. I mailed to their executive even called also but no help. Again I mailed to Nodal Deptt but that’s also no use.

You know they have started sending mails/sms or asking for payment over phone just before the 10 days of due date. It’s good but when I asked for help to run the Internet back. They also could not come up firm solution.

It strange to complain against the web service provider. My problem is not that big that they should visit physically and solve. The problem is still there but no reply.

I have decided not to pay until I get complete days service.

Btw can I get Dongal Money Back.

Comments

15 responses to “Poor Service By MTS MBlaze”

  1. MTS Customer Service India Avatar
    MTS Customer Service India

    Hi
    We regret the inconvenience caused. Please specify your contact number so that we can contact you to resolve your issue.
    Regards
    MTS Customer Service India

  2. Suraj Avatar
    Suraj

    It’s good to see you here. See I am working person and in weekdays + weekend [Saturday], I am not allowed to use my mobile phone during working hrs.

    I remember once or twice when problem occurred I called your toll free which keeps on holding for long and also tried paid but no solution. So I decided to mail you and get it solve but now 30 days passed and still problem is there.

    Btw I would like to ask you only one question to you?

    Will you pay for No Service? I mean if you have used the service for 20-23 days but the service provider ask you to pay for 30 days. Will you pay?

    Lemme know what you can do.

    Thanks

  3. MTS Customer Service India Avatar
    MTS Customer Service India

    Hi Suraj,
    We value your concern. To assist you effectively, we would need your Contact number to discuss the concern and provide a resolution.
    Regards
    MTS Customer Service India

  4. Suraj Avatar
    Suraj

    Fine. You have my number, pls call me after my office hrs. i.e. 8 PM [Mon-Sat]. OR you can call me on Sunday at around 11 AM to 10 PM if you can.

    Btw write here what you can do with my missing days.

  5. Suraj Avatar
    Suraj

    I am waiting for your reply.

  6. MTS Customer Service India Avatar
    MTS Customer Service India

    Hi Suraj,

    To assist you effectively, we would need your Contact number to discuss the concern and provide a resolution.

    Regards
    MTS Customer Service India

  7. Suraj Avatar
    Suraj

    Fine call me today after 8 P.M.

    Thanks

  8. Suraj Avatar
    Suraj

    I was waiting for you call yesterday but no call. I hope you have my phone number in your records.

    Btw do not contact me before that. Our company does not allow to use phone during office hrs.

    Thanks

  9. Suraj Avatar
    Suraj

    Mr. MTSCSI,
    Ask your payment department to stop sending SMS for payment and ask your superior to review my case and come up with solution.

    Btw I did not get reply for my last 2 queries.

    Waiting…..

  10. MTS Customer Service India Avatar
    MTS Customer Service India

    Hi Suraj,
    We can not trace your contact number only from your name, kindly provide your alternate contact number number so that we can contact you to resolve your issue.
    Regards
    MTS Customer Service India

  11. Suraj Avatar
    Suraj

    Give me your mail id. I’ll mail contact details there.

  12. Suraj Avatar
    Suraj

    Seems you have no answer. Take your Dongal Back and return my Money.

    Btw a free suggestion, take care of your customers, they will take care of your pocket money.

  13. MTS Customer Service India Avatar
    MTS Customer Service India

    Hi Suraj,
    We understand that you do not want to share your contact number in a public forum. We would appreciate if you could share these details in an email to us on [email protected]
    Regards
    MTS Customer Service India

  14. Suraj Avatar
    Suraj

    Contact details mailed..pls check and reply.

    Thanks

  15. Suraj Avatar
    Suraj

    Almost 6 hrs passed but no firm reply from your department. I need answers of my queries, not just automated reply that “Customer Support will contact you”. Ask them to answer my queries right here.

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