Poor Service

Location/place: Berhampur, Orissa

Name of company/service: CapitalVia Global Research Limited

Dear Sir / Madam,
I have paid Rs 13500/- on 3rd march 2012,for giving me Tips on Nifty future
trading through. Prior to that we have discussed over cell phone that they will
give me sure shot BTST (buy today and sell tomarow) call.Accordingly I have paid
the money through online banking. After that they sent me sms in such a manner
that I couldn’t able to buy at a particular time, because when the sms come to me
that the amount they have fixed already passes. Or if I have purchased then, It
gave me heavy loss. Again I have disscussed with them about my loss because of
their tips, They told me to give give us another Rs 5000/-, we will give you good
tips. Again on 7th march I have paid Rs 5000/-. this time they have given me tips
onStock future. Again the same problem. When their Sms Reaches me the said amount
passes out, and also if i could able to buy I faced heavy loss on that particular
stock future. so I have decided not to follow them and asked them to refund my
money then. Since then no sms or nomoney refund.I have written so many mails to
them but no reply from them.
That persons who have contacted me through cell phone, their number are given
below. +91-7314710476 (name I have forgotten), Syam- +91-7314710678.

The bank Account Number of Capital via on which I have diposited is given below
INB – Avenues India Private Limited, 30993845637

The details of our mail communication are given below.

From:
[email protected] | Add to Address book |This is spam

To: [email protected]
Subject: Order No.CV332012130611 from CCAvenue
Date: Sat, 03 Mar 2012 13:11:55 IST
Dear Customer,

Thank you for your order from http://www.capitalvia.com

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as
‘ccavenue.com/charge’

If you have a question about your order status, you can contact the seller
directly by
e-mail at : [email protected].

ORDER DETAILS:
Merchant Site URL : http://www.capitalvia.com
Order Number: CV332012130611 Order Received: Mar 3, 2012
Total Amount : INR (Indian Rupees) 9999.00
State Bank of India Account Holder : Lakshmana Nayak
Billing Address : (As entered by the Customer)
Padama Nagar, Luchapoda Road, Opp AIR.
Berhampur Odisha
760001 India
Customer’s Phone Number : 7504294545
Customer’s E-mail ID : [email protected]
Customer’s IP Address : 202.62.236.6

Recipient’s Name : Lakshmana Nayak

Shipping Address :
Padama Nagar, Luchapoda Road, Opp AIR.
Berhampur Odisha
760001 India

Recipient’s Phone Number :
7504294545

Special Instructions :
NIFTY Futures – Half Yearly, As per our telephonic discussion provide me one month
extra service or cancel it and return the payment.

Regards,
CCAvenue Customer Service
————————–

From:
[email protected] | Add to Address book |This is spam

To: [email protected]
Subject: Order No.CV332012131248 from CCAvenue
Date: Sat, 03 Mar 2012 13:17:05 IST
Dear Customer,

Thank you for your order from http://www.capitalvia.com

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as
‘ccavenue.com/charge’

If you have a question about your order status, you can contact the seller
directly by
e-mail at : [email protected].

ORDER DETAILS:
Merchant Site URL : http://www.capitalvia.com
Order Number: CV332012131248 Order Received: Mar 3, 2012
Total Amount : INR (Indian Rupees) 3505.00
State Bank of India Account Holder : Lakshmana Nayak
Billing Address : (As entered by the Customer)
Padama Nagar, Luchapoda Road, Berhampur
Berhampur Odisha
760001 India
Customer’s Phone Number : 7504294545
Customer’s E-mail ID : [email protected]
Customer’s IP Address : 202.62.236.6

Recipient’s Name : Lakshmana Nayak

Shipping Address :
Padama Nagar, Luchapoda Road, Berhampur
Berhampur Odisha
760001 India

Recipient’s Phone Number :
7504294545

Special Instructions :
NIFTY Futures – Half Yearly, As per our telephonic discussion provide me one month
extra service or cancel it and return the payment.

Regards,
CCAvenue Customer Service
————————–

From:
[email protected] | Add to Address book |This is spam

To: [email protected]
Subject: Order No.CV372012144516 from CCAvenue
Date: Wed, 07 Mar 2012 15:05:43 IST
Dear Customer,

Thank you for your order from http://www.capitalvia.com

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as
‘ccavenue.com/charge’

If you have a question about your order status, you can contact the seller
directly by
e-mail at : [email protected].

ORDER DETAILS:
Merchant Site URL : http://www.capitalvia.com
Order Number: CV372012144516 Order Received: Mar 7, 2012
Total Amount : INR (Indian Rupees) 5000.00
State Bank of India Account Holder : Lakshmana Nayak
Billing Address : (As entered by the Customer)
Padma Nagar, Luchapoda Road, Berhampur, Odisha.
Berhampur Odisha
760001 India
Customer’s Phone Number : 7504294545
Customer’s E-mail ID : [email protected]
Customer’s IP Address : 223.186.84.149

Recipient’s Name : Lakshmana Nayak

Shipping Address :
Padma Nagar, Luchapoda Road, Berhampur, Odisha.
Berhampur Odisha
760001 India

Recipient’s Phone Number :
7504294545

Special Instructions :
NIFTY Futures – Half Yearly, BTST

Regards,
CCAvenue Customer Service
——————————–

From:
“lakshmana nayak” | Add to Address book
|This is spam

To:
Subject: Please refund the amount
Date: Tue, 13 Mar 2012 13:48:47 IST
Cc:
Note: To help protect your privacy, images from this message
have been blocked.View images | What is this?
Dear Sir/madam,
On 3rd march I have ordered for Nifty future paying Rs 13505/-. your suggestions
through sms has given me loss. As it is not convinient for me, your representative
has has suggested me to switch to btst stock future call. on 7th march again I
have
paid Rs 5000/- and switched to BTST stock future. But today It has also produced
loss. There I dont wan’t to take your Advice, because, as morning shows the day,
Now
I could understand what type of calls your sending, therefore kindly refund my
money
to bank account. now I dont want your service. As per dissuccion with your
representative he has confirmed me that only BTST sure shot call will be given. In
this three days transaction I have taken a heavy loss. so please refund my money
at
your earliest. my bank account number is Name- Lakshmana Nayak, SBI a/c no
30279467463, Berhampur, orissa.

Lakshmana Nayak
9437176172
————————–

From:
Support | CapitalVia | Add to Address book |This is
spam

To: [email protected]
Subject: [#DJA-567-31279]: Please refund the money
Date: Fri, 16 Mar 2012 15:18:58 IST
Cc: [email protected]
lakshmana nayak,

Thank you for writing us. This is a system-generated response to acknowledge
receipt of your ticket. Our representative will get in touch with you shortly. For
your records, the details of the ticket are listed below:

Ticket ID: DJA-567-31279
Subject: Please refund the money
Department: Grievances Redressal
Type: Issue
Status: Open
Priority: Normal

You can check the status of or reply to this ticket online at:
http://www.capitalvia.com/support/index.php?/Tickets/Ticket/View/DJA-567-31279

Assuring you of our best services.

Regards,

CapitalVia Support Team

Support Center: http://www.capitalvia.com/support/index.php?
———————————–
Please do the needful so that I will get the refund money.
Thanking You
Yours
Lakshmana Nayak
Padma Nagar
Luchapoda Road. Berhampur,
Odisha – 760001.
Mob: 9437176172


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