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Poor Service

Location/place: New Delhi

Name of company/service: Hitachi home & Life solutions

– 99% of the times, customer care cann’t take request because system are updating

– Further 99% of the times customer care doesn’t provide request number, if customer insists for the same, they put the call on hold and then disconnect it after a long wait.

– Requests are closed in the system without attending the customer. My request no 13041701158 is example for the same.

– Customer care commits that call back will be arranged, which never comes.

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