Location/place: gurgaon (haryana)
Name of company/service: kent ro
As discussed with you,no service engineer visited to our Factory
after four days elapse. This is our 4th reminder for you.
Delay at your end resulting economical loss at our end. Any such delay
compel us to take hard steps against you.
Once again ,I would request you to kindly rectify the said problems as
soon as possible.
Please refer to your various services towards our RO system.
Please note that we have paid Rs. 14182/- against repairing of RO system
and all major parts were totally replaced by new ones. 3 complaints were
registered within 3 months after repairing of the RO system.
Last Days, your service engineer visited factory to attend the complaint
and he failed to rectify the said problems b’coz your both pump motors
(newly replaced) were getting severe leakages. So he refused to provide
And ask to register complaint thru mail. He further added that we are not
getting standard equipments, that’s why customers are facing problems
Our RO system is not working and totally stopped. Hence, our production is
suffered due to this breakdown.
You are requested to send pump motors along with service engineer to
rectify the problems ASAP b’coz repaired tools are under warranty.
Hope prompt action in this matter.
Nourish Organic Foods Pvt. Ltd
Plot No.-56, Sec-6, IMT