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poor service

Location/place: hanuman nagar kankar bagh patna

Name of company/service: ajay kumar agrwal

i purchased a cooler from ajay kumar agrwal from his shop at chandani market, patna on dtd 15/6/12 and paid the amount. he delivered the cooler at my home one day after on dtd 16/6/12. the cooler is defective and not functioning properly, i contected to mr ajay kumar agrwal, he told me he will send a service engineer at my home same day but but as on date 17/6/12 at 1400 hr, he failed to give me service.

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