Poor and Frustrating Service from Onida regarding Window AC

Location/place: New Delhi

Name of company/service: M/s Onida

I , Mr. Charan Singh (contact no. – 9899238890 / 9650710197) purchased Onida Window AC (model no. WG 18N ) from Neeru Electronics , Malviya Nagar on the 13th june 2008 . The product was working fine until recently when it developed some snag and stopped cooling for which I lodged a complaint with the Onida Service centre on the 28th may 2012 , Complaint no.- 12050666382210) furbishing them exact details of my apprehensions of the product .

It has been 10 days since I filed a complaint but no one has come to attend the problem despite my numerous reminders and calls on daily basis to the concerned authority . I have listened to their far fetched excuses ranging from “sir season is on peak ” to “Sir the service men could not find the address” to “the service person came but you were not present at your house” which are all nothing but lame excuses for passing the buck .

With the Summer Season At its Peak the past week has been highly inconvenient for me and my family therefore I request you to kindly take a stern action against those responsible and relieve me from my misery 

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