Policy foreclosed by the company – Policy number – SAG2607683

Jul 17, 2012

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Location/place: Bhandup(W) Mumbai

Name of company/service: Aviva India pvt Ltd

Dear Sir,
This is to kindly bring to your notice that i am holding an Aviva safeguard policy of the policy number – SAG2607683.
I have paid my premiun regularly for last three years. However, just as i have submitted for the premium discontinuation form last month as per the policy terms, i am sent a text message by Aviva that my policy is autoforeclosed.
I am disappointed that i am not informed about any such decision by the company beforehand and as i submitted the form my policy is terminated.
I want to discontinue the premium but want to continue the poliocy for the full tenure asper the terms agreed with the company in their policy documents.

I request your intervention to address the issue and help me out with the solution.
Awaiting you prompt feedback.

Regards,

Vaibhav B Parab
8879634107
E-302, Usha complex, Bhandup village road, Bhandup (W) Mumbai – 400078, Maharashtra

Comments

2 responses to “Policy foreclosed by the company – Policy number – SAG2607683”

Aviva India

July 20, 2012

Dear Sir,

Your complaint ref no. is 004-227-529. We are investigating your concern basis the policy details given in the above communication. In case you would like to share any further details, please write in to us on [email protected] with the reference complaint number. We would revert to you within 7-10 days of noting your complaint.

Regards,

Customer Services team
Aviva India
Aviva India

July 24, 2012

Dear Vaibhav,

We understand from your complaint that your policy has been Auto-fore closed without intimation and you want clarification regarding the auto foreclosure status of the policy. We would like to bring to your notice that the policy status changes into an auto foreclosure when the policy surrender value becomes equivalent to the one year premium payment. This happens due to deduction of charges. The first year premium of your policy was Rs 25000, so the policy status got auto foreclosed once the surrender value of the policy became equivalent to the first year premium which is mentioned in the policy documents.

We have mailed you the details. If you wish to reinstate the policy, you may get it touch with any of your nearest Aviva branch for reinstatement requirement.

Please write to us at [email protected], or call us at 1800-180-2266 / 0124-2709046 in case you want any further information. Your reference complaint number is 004-227-529. Please do quote the same when you call.

Regards,
Customer Services Team
Aviva India

Policy foreclosed by the company – Policy number – SAG2607683

Comments

2 responses to “Policy foreclosed by the company – Policy number – SAG2607683”

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