pctech computers online shopping cheating

Purchased Date: 2nd December, 2018
Order Id: 8311

I have ordered a laptop screen on on 2nd December, 2018. They asked me to pay extra 100rs to deliver product in 2-4 days which sums order amount to 7, 599 rs but, after repeated calls they delivered me on 20th December 2018 which is 18 days later.

Finally we got the screen, after installing the screen leds on the screen are very bright and malfunctioning on 22nd Dec i called them and informed about the issue, they asked to send an image. so i sent them on their whatsapp number.

Today (24th December 2018) I again called PCTech. They now informs me that screen is not compatible with my laptop and so i should have to buy an extra cable for 1500 rs. As this item is not compatible with my current laptop as specified in their website, I requested for a refund.

There is not information about additional cable that i need buy on their website. Website also clearly informs that this screen is compatible to dell xps l502x. Event though it is their own mistake of not giving any proper information on website now they refusing to refund my money.

They are trying to cheat the customer all the ways possible. Delayed delivery, Sending false products and forcing to buy other products.

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