Location/place: Surat Gujarat
Name of company/service: Timtara.com(operated byInfoSecure Consulting Pvt Ltd, B-26, Second Floor Sector 8, Noida)
I have purchased whirlpool chrome III 1.0 ton ( 3 star) split air conditioner (silver) on dated 02.05.2012 from timtara.Com a online shopping website which is operated by infosecure consulting pvt ltd, b-26, second floor, sector 8, noida-201301, vide transaction ID no. 10110560 which is confirm vide order no. 10249182. I have paid rs. 21149/-(Twenty one thousand one hundred forty nine) through net banking. They assured me to delivered the said item within 10-15 days means my order should be delivered before 19.05.2012. Then I have made a call daily at their customer care no. 01353051500 but I have not received any response every time they said your order will be dispatched by today or tomorrow. Then I request to give me in writing and on dated 23.05.2012 I hv received message from [email protected] regarding confirmation of my order and assured me that the product(s) is shipped in 5 – 6working days. But on dated 26.05.2012 when I checked my order status its mentioned that this order is marked as payment refund. Then I make a call to customer care, they informed me that the product is out of stock and amount will be refunded in my account within a week time this is all done without any notice or information. Till date I have not received my amount I am still continuously talking with customer care but they did not give me any response every time they said just wait your amount will be refunded but I think it is just wasting my money and time with mental agony. I have searched about timtara.Com on net, there is lots of complaint against the company. They have just use the money of the peoples like me and return it after 2 to 3 months or even more. It menas they earning the interest on that amount and I think this is the biggest fraud on online shopping. You are requested please do the need full to me and other people’s like me.
Rajesh Kumar Meena