Paid amount is not refunded

Location/place: Mumbai

Name of company/service: 99lables.com

Dear Sir,
This is in reference to order no 99337747.which i placed with 99lables.com and paid Rs. 934/ online on 23/5/12
But the order status i checked was cancelled and and i complened about this to them by calling and also by mails ,but they said the hv not received the amount.
Then i scanned by bank statement and mailed them,which showed the transaction on there name.
But still they are not ready to refund my amount to me ,by just saying they did not received any payment


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