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Outgoing facility blocked !!!

Location/place: Chennai

Name of company/service: Tata docoma

I’m a prepaid user for Tata docomo service.My mobile number is 7200157775.
Suddenly the outgoing service is blocked for my number.There is no proper reply from the customer care.They are telling me to pay some amount for clear this issue. why should i pay for them there is no mistake from my side.I’m common man i was corned.kindly help me in this regards.

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