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Order not delivered on time and bad customer service

I placed an order on 12th August and it was supposed to be delivered between 18th to 20th August. I still have not received it and I called customer service 3-4 times. They told it is escalated but no reply at all. Order number is 408-0124681-0250768. My contact details – [email protected] Phone number – 9015424880.

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