Order no 10274204‏ Not receipt/No refund reply

Location/place: CHENNAI

Name of company/service: www.timtara.com

My order no 10274204 and amount rs 20460 paid thru ICICI bank credit card.I need my money refunded immediately.Details as below-

name:rohit bhatia
transaction date-19/06/2012
reference no-74678442172230076806350
transaction details-tech process
amount-rs 20460(rs twenty thousand four hundred sixty)
item-apple ipad2

it’s been 30 days while committed date was 15-20 days.Status shows “awaiting shipment” and same thing customer service repeats without giving any proper info.Have been asking for refund but no reply.