Name of company/service: Vodafone
I have made an online recharge for my Prepaid Vodafone mobile for an amount of Rs. 333/- on 25-June-2012.
I received an email from vodafone that transaction is success but i have not received the recharge amount credited to my mobile number.
I have called and email Vodafone about the issue and received an email after 2 days stating that the Transaction was successful and the amount was credited to mobile number on the same day. But i havent got the balance credit yet.
I have sent an email to ICICI bank and enquired about the transaction and was informed that the transaction was successful and the amount was processed to the biller(vodafone).
I have called vodafone customer careagain informing that i havent received the recharge amount and i was provided with a service request number:
1387637994 and was told it will be resolved in 2 working days.
$ days passed after that and there is no response.
This is a clear cheating and i need my money credited back. Below is the email trails.