Online Mobile service

Location/place: Kalyan ? Maharashtra

Name of company/service:

Reference :
Mobikwik Login ID : [email protected]
Compalint Ticket Nos. : 58320

Dear Sir
I am customer of Idea service provider of Maharashtra & Goa circle.
2nd July to 29th july, I dea has given offer to recharge 25 Rs. & you will get 50 Rs. Talktime without any
timeframe validity.
I have registered for using online recharge facilities.
This website is given service in following TWO steps.
1… Add to Mobikwik balance : pay thru any option & any monies to Mobikwik balance.
2…Rechare top up your mobile : Use mobikwik balance for your mobile recharge.
On date 9th July. I had decided to take offer both service so I had payment thru credit card to Add 200 Rs
in Mobikwik balance then I will rechrge 8 times 25 Rs rechrge to my mobile balance.
But however website directly recharge 200 rs & I will get only 178 Rs TT. Actually I want to recharge I will
Recharge 8 times 25 Rs recharge to my mobile balance & I will get 400Rs. TT.
But due to Mobikwik system error I will get only 178 Rs TT instead of 400Rs. TT.
I had complaint to customer care of Mobikwik & request to revert back my Mobikwik balance or
recharge 8 times Rs. 25.
But refuse my request. Kindly resolve my problem.
Thanking you for doing the needful.
Rajan Khairnar

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