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Not returning my refund for the damaged phone

Location/place: Ernakulam

Name of company/service: Ebay India

I ordered my phone on 9th April which was not working from May 15th. As per the conversation with the seller(cellHype) they asked me to send my phone so that they will repair /replace my phone in 15 days which they fail to send.After 1 month, they sent the same damaged phone. Again when I called they said it was a mistake and asked me to send the phone so that they will get it replaced and send the phone on last monday /refund the money. But now they are not responding to my calls neither refund money.I have sent many mails but got no response. My phone is costing 13000 Rs and i had shipped my phone to the seller twice which incurred me a loss of 500Rs.

The seller name from Ebay is CellHype.

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